Xerox B315 User Manual

Xerox
®
B305/B315 Multifunction Printer User Guide 223
Troubleshoot a problem
This chapter contains:
Print quality problems . .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ....... .. .. ........... .. .. .. ......... .. .. .. ....... .. .. .. .. .. ..... .. 224
Printing problems.. ..... .. .. .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. ......... .. .. .. ........... .. .. .. ..... .. .. .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. .. .. ... 226
The printer is not responding ..... .. .. .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ....... .. .. .. ......... .. .. .. ........... .. .. ...... 260
Unable to read flash drive .. .. ..... .. .. .. ......... .. .. .. ........... .. .. .. ..... .. .. .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. .. .. .. ...... 262
Enabling the USB port ... .. .. .. .. .. ..... .. .. .. .. .. ....... .. .. ........... .. .. .. ......... .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. 263
Network connection problems . .. ..... .. .. .. ........... .. .. ........... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. 264
Issues with supplies ........... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. ......... .. .. .. ........... .. .. .. 267
Clearing jams ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. .. ........... .. .. .. ......... .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. . 268
Paper feed problems. .. .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ....... .. .. ........... .. .. .. ......... .. .. .. ....... .. .. .. .. .. ..... .. 285
E-mailing problems. . .. .. .. ....... .. .. .. .. .. ..... .. .. .. ......... .. .. .. ........... .. .. .. ..... .. .. .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. . 290
Faxing problems . .. ......... .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. .. ........... .. .. .. ......... .. .. .. ... 291
Scanning problems. .. .. .. ..... .. .. .. ......... .. .. .. ........... .. .. .. ......... .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. 296
Contacting customer support . ..... .. .. .. ........... .. .. .. ......... .. .. .. ....... .. .. .. .. .. ..... .. .. .. .. .. ..... .. .. .. .. .. .. ..... .. .. .. .. .. ... 305

Xerox B315 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	2400 x 2400 DPI
Duplex printing mode	Auto
Print resolution black	600 x 600 DPI
Time to first page (black, normal)	5.8 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	18 ppm
Custom media width	99 - 216 mm
Custom media length	148 - 360 mm
Duplex media weight	60 - 90 g/m²
Paper tray media types	Bond paper, Card stock, Envelopes, Glossy paper, Heavy paper, Labels, Letterhead, Plain paper, Pre-Printed, Recycled paper, Rough paper
Paper tray media weight	60 - 120 g/m²
Non-ISO print media sizes	Folio (media size), Legal (media size), Oficio (media size), Statement (140 x 216mm)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
ISO C-series sizes (C0...C9)	C5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 217 g/m²
USB connector	USB Type-A / USB Type-B
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	EAP-MD5, EAP-TLS, EAP-TTLS, LEAP, PEAP, WEP, WMM, WPA, WPA-TKIP, WPA2, WPA2-Enterprise
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Mopria Print Service
Internal memory	512 MB
Processor cores	2
Sound power level (standby)	3.1 dB
Sound pressure level (printing)	67.1 dB
Copier resize	-25 - 400 %
Maximum number of copies	9999 copies
N-in-1 copy function (N=)	2, 4
Time to first copy (black, normal)	5.3 s
Duplex copy speed (black, US Letter)	17 ppm
Display	LCD
Control type	Touch
Product color	Blue, White
Display diagonal	2.8 \
Market positioning	Home & office
AC input voltage	220 - 240 V
AC input frequency	47-63 Hz
Power consumption (max)	580 W
Power consumption (off)	0.1 W
Power consumption (sleep)	1.1 W
Power consumption (standby)	7.5 W
Power consumption (printing)	360 W
Scan to	E-mail, FTP, File, Network folder, USB
Scan drivers	ICA, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Input color depth	24 bit
Maximum scan area	216 x 297 mm
Image formats supported	GIF, TIFF, JPG
Document formats supported	PDF
Optical scanning resolution (black)	600 x 600 ppi
Mac operating systems supported	Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 11, Windows 8, Windows 8.1
Storage temperature (T-T)	-40 - 40 °C
Operating temperature (T-T)	10 - 32.2 °C
Operating relative humidity (H-H)	8 - 80 %
Faxing	Color faxing
Fax memory	6 MB
Modem speed	33.6 Kbit/s
Fax forwarding to	E-mail, FTP, Fax
Fax coding methods	JBIG, JPEG, MH, MMR (Fax coding method), MR
PCL fonts	6
Printer fonts	Bitmap, PCL, PostScript, Scalable
Printing colors	Black
Duplex functions	Copy, Print, Scan
Maximum duty cycle	80000 pages per month
Recommended duty cycle	0 - 6000 pages per month
Number of PostScript fonts	158
Number of print cartridges	1
Page description languages	PCL 5, PCL 6, PostScript 3
Package depth	470 mm
Package width	420 mm
Package height	390 mm
Package weight	14700 g
Cables included	AC
Included cartridge capacity (black)	2500 pages
Total input capacity	350 sheets
Total output capacity	100 sheets
Paper tray 1 input capacity	250 sheets
Auto document feeder (ADF) input capacity	50 sheets
Maximum scan area (ADF)	216 x 356 mm
Supported network protocols	TCP/IP: HTTP/HTTPS, IPP, LPR/LDP, Raw Socket Printing/Port 9100, IPv4/IPv6, MS Web Services WSD-Print 802.1x, SNMP
Harmonized System (HS) code	84433100
Export Control Classification Number (ECCN)	EAR99

Weight and Dimensions

Depth	266 mm
Width	411 mm
Height	339 mm