Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss > TTrroouubblleesshhoooottiinngg > PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press OOKK to
navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
Using the Print Quality Test Pages,
check if the distance between the
repeating defects is equal to any of
the following:
IImmaaggiinngg uunniitt
• 96mm (3.78in.)
• 37.7mm (1.48in.)
TToonneerr ccaarrttrriiddggee
• 43.5mm (1.71in.)
• 37.5mm (1.48in.)
TTrraannssffeerr rroolllleerr
• 52mm (2.05in.)
FFuusseerr
• 79.8mm (3.14in.)
• 62.5mm (2.46in.)
Does the distance between the
repeating defects match the toner
cartridge or imaging unit
measurements?
Go to step 2.
If the repeating defects match the
transfer roller or fuser
measurements, then contact
Contacting customer support.
Take note of the distance, and then
contact Contacting customer
support.
SStteepp 22
1 Replace the affected supply
item.
2 Print the document.
Do the repeating defects appear?
Contact Contacting customer
support.
The problem is solved.
Xerox
®
B305/B315 Multifunction Printer User Guide 253
Troubleshoot a problem
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