General Care and Troubleshooting WorkCentre
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702 User Guide
The message on the device touch screen reads: Paper Jam Inside Left Side Door.
1. Lift the handle to open the door on the left side of the device. Gently lower the door until it
comes to rest at a 45° angle from the device.
2. Remove any jammed pages that are sticking out from the device. Pages may be jammed at the
top, middle and bottom of the device.
Note: If a page is jammed near the door hinge and is difficult to grasp, try holding the center
of the page to pull it free (there is more space to grasp the center of the page than the edges).
3. Locate the green tab near the top left corner of the door.
4. Hold the door with one hand and use the other to pull the green tab towards the device engine.
You will need to pull the tab firmly.
5. Remove any jammed pages.
6. Lower the green tab and gently push it towards the door until it you hear it click into place.
7. Lift the door on the left side of the device and gently push it towards the device until you hear
it click into place.
More Information
Identifying the Parts of Your Device
Clearing Jams in the Paper Path for 1-Sided Jobs
Repeated paper jams, misfeeds or multi sheet feeds
Trays
Tray 1
Clearing Jams in Tray 1 (3 Tray Device)
The device displays the status code 81-201-01.
The message on the device touch screen reads: Clear the misfeed in Tray 1.
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