General Care and Troubleshooting WorkCentre
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User Guide 719
Fault messages will not clear
• There may be occasions when a fault is cleared but the message will not clear. Reboot your 
device by powering OFF and ON using the button on the control panel.
• Wait approximately 20 seconds before turning the device back ON. Any incomplete jobs in the 
jobs list will be lost.
• Only use the correct power off process to reboot your device. Damage may occur to your device 
if power is removed by other means.
More Information
Powering the Device Off
Powering the Device On
"Start cannot be accepted at this time" Message is Displayed
GeneralCareAndTroubleshooting/TroubleshootingTips/
StartCannotBeAcceptedMessage0000008184
If the device displays the message "Start cannot be accepted at this time, please try again",  reboot 
your device by powering OFF and ON using the button on the control panel.
• Wait approximately 20 seconds before turning the device back ON. Any incomplete jobs in the 
jobs list will be lost.
• Only use the correct power off process to reboot your device. Damage may occur to your device 
if power is removed by other means.
More Information
Powering the Device Off
Powering the Device On
The Device User Interface does not Respond
GeneralCareAndTroubleshooting/TroubleshootingTips/
DeviceUserInterfaceDoesNotRespond0000008186
There may be occasions when the Device User Interface will not respond. Reboot your device by 
powering OFF and ON using the button on the control panel.
• Wait approximately 20 seconds before turning the device back ON. Any incomplete jobs in the 
jobs list will be lost.
• Only use the correct power off process to reboot your device. Damage may occur to your device 
if power is removed by other means.
More Information
Powering the Device Off
Powering the Device On