SonTek/YSI
ADVField/Hydra Operation Manual (September 1, 2001) 91
Section 6. Additional Support / Repair Information
Any questions regarding the ADV can be directed to SonTek by phone, fax, or email. Regular
business hours are 8:00 a.m. to 5:00 p.m., Pacific Standard Time, Monday through Friday.
Phone +1 (858) 546-8327
Fax +1 (858) 546-8150
E-mail inquiry@sontek.com
Internet www.sontek.com
Visit our web site Support page for information concerning software / firmware updates.
If there is a problem with your ADV, first try to identify the problem by following the procedures
outlined in this manual. Contact SonTek immediately if you detect a hardware problem or if you
need additional help in identifying a problem with your ADV. Please obtain a Return Merchan-
dise Authorization (RMA) number before returning the system to the factory.
If it becomes necessary for you to return your system to the factory, please package the instru-
ment in the original container in which it was shipped. If it is not possible to use the original con-
tainer, please package the instrument securely in a sturdy container with substantial packing ma-
terial to prevent damage during shipping. If the instrument is shipped to SonTek without such
precautions, SonTek reserves the right to refuse the shipment and/or charge for proper packaging
upon the instrument’s return to you. Additional shipping instructions will be provided to you
when you are issued the RMA number.
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