Zebra PS20 Product Reference Guide

Maintenance and Troubleshooting
140
5.
Remove any lint left by the cotton-tipped applicator.
6. If grease and other dirt can be found on other areas of the cradle, use a lint-free cloth and alcohol to
remove.
7. Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air
dry before applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and low
humidity requires less drying time.
CAUTION: After cleaning the cradle connectors with bleach-based chemicals, follow the Cleaning Cradle
Connectors instructions to remove bleach from the connectors.
Troubleshooting
Resetting the Device
The reset functions include the following:
• Soft reset
• Hard reset
• Enterprise reset
• Full Factory reset.
Performing a Soft Reset
Perform a soft reset if applications stop working.
1. Press and hold the soft Power button until the menu appears.
2. Touch Restart.
The device reboots.
Performing a Hard Reset
CAUTION: Perform a hard reset only if the device stops responding.
When in a Cradle
To perform a hard reset when the device is docked inside the cradle:
1. Ensure power is applied to the cradle.
2. Press and hold the Scan key for 10 seconds until the display powers off.
3. Release the Scan key.
4. Briefly press and release the Scan key.
The device reboots.
When Out of the Cradle
To perform a hard reset when the device is out of the cradle:
MC18 Product Reference Guide.book Page 140 Tuesday, June 30, 2020 9:07 PM

Zebra PS20 Specifications

General

Operating system version	11
Operating system installed	Android
Operating system upgradeable	Yes
Number of cores	8
Processor model	660
Processor family	Snapdragon
Processor frequency	2.2 GHz
Processor manufacturer	Qualcomm
RFID reader	-
Scanner type	1D/2D
Certification	WFA
Product color	Light grey
Phone function	No
Display diagonal	4 \
Display resolution	- pixels
Speakers	Mono
Number of microphones	1
Flash memory	16 GB
Internal memory	4 GB
Battery capacity	3500 mAh
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	-10 - 50 °C
Operating relative humidity (H-H)	5 - 95 %
Electrostatic Discharge (ESD) protection (air)	15 kV
Electrostatic Discharge (ESD) protection (contact)	8 kV
Data network	Not supported
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	5.0
Security algorithms	40-bit WEP, 104-bit WEP, EAP-GTC, EAP-TLS, EAP-TTLS, LEAP, MSCHAPv2, PEAP, TKIP, WPA, WPA-Enterprise, WPA2, WPA2-Enterprise
Quantity per pack	10 pc(s)
Harmonized System (HS) code	84713000

Weight and Dimensions

Depth	218 mm
Width	78.6 mm
Height	75 mm
Weight	290 g