Zebra PS20 Product Reference Guide

Maintenance and Troubleshooting
143
Cradles
The PS20 does not
accept scan input.
Scanning application
is not loaded.
Verify that the PS20 is loaded with a scanning application.
See the System Administrator.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
imager exit window
and bar code is
incorrect.
Move the PS20 closer or further from the bar code to the
proper scanning range.
PS20 is not
programmed for the
bar code.
Verify that the PS20 can read the type of bar code being
scanned (See Technical Specifications). Ensure that the
bar code parameters are set properly for the bar code
being scanned.
PS20 is not
programmed to
generate a beep.
Verify that a beep on a good decode is used. See
Scanning Bar Codes on page 76 for more information.
Battery is low. If the scanner is still not reading symbols, contact the
distributor or service.
During USB data
communications, no
data was transmitted,
or transmitted data was
incomplete.
Incorrect cable
connection.
See USB Communication on page 32.
Communications
software is not
installed or
configured properly.
Perform setup as described in Cradle Installation
.
Ensure that a sync program is installed on the host
computer.
Cannot sync with Host
Computer
Host computer not
configured properly.
Ensure that sync program on the host computer is set to
allow USB connections. See USB Communication on
page 32 for more information.
Table 17 Troubleshooting the PS20 (Continued)
Problem Cause Solution
Table 18 Troubleshooting the Cradles
Symptom Possible Cause Solution
PS20 battery is
not charging.
PS20 was removed from
cradle or cradle was
unplugged from AC
power.
Ensure cradle is receiving power. Ensure PS20 is seated
correctly. Confirm main battery is charging. The battery fully
charges in approximately four hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery (see Replacing the Battery on page 21).
The PS20 is not fully
seated in the cradle.
Remove and re-insert the PS20 into the cradle, ensuring it is
firmly seated.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0 °C and 40 °C (32 °F and 104 °F).
MC18 Product Reference Guide.book Page 143 Tuesday, June 30, 2020 9:07 PM

Zebra PS20 Specifications

General

Operating system version	11
Operating system installed	Android
Operating system upgradeable	Yes
Number of cores	8
Processor model	660
Processor family	Snapdragon
Processor frequency	2.2 GHz
Processor manufacturer	Qualcomm
RFID reader	-
Scanner type	1D/2D
Certification	WFA
Product color	Light grey
Phone function	No
Display diagonal	4 \
Display resolution	- pixels
Speakers	Mono
Number of microphones	1
Flash memory	16 GB
Internal memory	4 GB
Battery capacity	3500 mAh
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	-10 - 50 °C
Operating relative humidity (H-H)	5 - 95 %
Electrostatic Discharge (ESD) protection (air)	15 kV
Electrostatic Discharge (ESD) protection (contact)	8 kV
Data network	Not supported
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	5.0
Security algorithms	40-bit WEP, 104-bit WEP, EAP-GTC, EAP-TLS, EAP-TTLS, LEAP, MSCHAPv2, PEAP, TKIP, WPA, WPA-Enterprise, WPA2, WPA2-Enterprise
Quantity per pack	10 pc(s)
Harmonized System (HS) code	84713000

Weight and Dimensions

Depth	218 mm
Width	78.6 mm
Height	75 mm
Weight	290 g