Chapter 54 Troubleshooting
ZyWALL 5/35/70 Series User’s Guide
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54.2 ZyWALL Access and Login
V I forgot the LAN IP address for the ZyWALL.
1 The default LAN IP address is 192.168.1.1.
2 Use the console port to log in to the ZyWALL.
3 If you changed the IP address and have forgotten it, you might get the IP address of the
ZyWALL by looking up the IP address of the default gateway for your computer. To do
this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig.
The IP address of the Default Gateway might be the IP address of the ZyWALL (it
depends on the network), so enter this IP address in your Internet browser.
4 If this does not work, you have to reset the device to its factory defaults. See Section 3.3
on page 63.
V I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 3.3
on page 63.
V I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• Use the ZyWALL’s LAN IP address when configuring from the LAN.
• Use the ZyWALL’s WAN IP address when configuring from the WAN.
• If you changed the LAN IP address (Section 7.2 on page 152), use the new IP address.
• If you changed the LAN IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the LAN IP address for the ZyWALL.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide and Section 2.6 on page 59.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts
and Java enabled. See Appendix B on page 785.
4 Make sure your computer's Ethernet adapter is installed and functioning properly.
5 Make sure your computer is in the same subnet as the ZyWALL. (If you know that there
are routers between your computer and the ZyWALL, skip this step.)
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