AMX Enova DGX 8 User Manual

Installation and Setup
69
Instruction Manual – Enova DGX 8/16/32/64 Digital Media Switchers
Troubleshooting and Technical Support
Troubleshooting
This Instruction Manual addresses a number of topics with troubleshooting sections and tips appearing as they apply.
The sections below list each of these appearances with linked page references to troubleshooting advice. If the
troubleshooting advice does not answer a particular question, the text above or below the advice should also be consulted
as those areas may contain relevant material. If the manual has not addressed your particular problem, contact Technical
Support.
Enova DGX Switcher Hardware Troubleshooting
General boards – page 222
DXLink Fiber Boards – page 113
AIE Boards – page 127
Test switches – page 57
Control panel error codes – page 145
Power supplies – page 45
CPU troubleshooting after setting PRD Mode Dip Switches – page 228
CPU troubleshooting after replacing the timekeeper battery – page 234
Video and Audio Troubleshooting
HDCP video output – page 174
Image with black bars on all sides – page 69
Audio, EDID / support / problems / solutions – page 78
Audio, checking for support – page 185
Custom HDMI and DVI EDID files for handling audio concerns – page 184
Additional audio EDID tip – page 182
AMX Software Troubleshooting
NetLinx Studio connection – page 54
NetLinx WebConsole setup – page 55
WebConsole proxy settings – page 163
DGX Configuration Software EDID tip – page 183
Contacting Technical Support
If this manual has not satisfactorily answered your questions regarding the Enova DGX Switcher or the system is not
operating as expected, please contact your AMX representative or technical support. Have the serial numbers for your
system and any applicable AMX accessory devices ready (the numbers are normally located on the rear of the enclosure
or accessory devices).
We recommend recording your system’s serial numbers in an easily accessible location.
AMX Contact Information
3000 Research Drive, Richardson, TX 75082
800.222.0193
469.624.8000
Fax 469.624.7153
Technical Support 800.932.6993
www.amx.com
black bars on all sides

AMX Enova DGX 8 Specifications

General

Brand	AMX
Model	Enova DGX 8
Category	Switch
Language	English