USER MANUAL
Ascom d83 DECT Handset
Troubleshooting
13 Troubleshooting
This section contains information about how to solve common operational problems and information about
warnings you may receive.
Go through the following lists to troubleshoot problems. If this checklist does not solve the problem, contact
the system administrator.
If other users have similar problems, there may be a system error.
13.1 Operational Problems
Fault Probable cause Action or comment
No display — The battery level is low.
— The screen saver is set to
"Black also in call".
— The handset is defective.
— Charge the battery.
— Change the screen saver
setting as described in Screen
Saver, page 73.
— Contact system administrator.
No ringing The sound off icon is on, or ringer
volume set to silent, or the
handset is defective.
Long press the Sound off key, or
increase volume, or contact
system administrator.
Unable to mute handset by long
pressing Sound off key/Mute
button.
Unable to set the ring volume to
"Silent".
Handset, with In Charger →
Other actions → Sound off, is not
muted when placed in charger.
A handset restriction preventing
the user to silence the handset.
Enable the parameter Possible to
turn off sound. Refer to the
Configuration Manual, Ascom
d83 DECT Handset, TD 93426EN
Unable to switch off handset by
long pressing the On-hook key.
Handset, with In Charger →
Other actions → Switch off
enabled, is not switched off when
placed in charger.
A handset restriction preventing
the user to switch off the handset.
Disable the parameter Prevent
switch off. Refer to the Configura-
tion Manual, Ascom d83 DECT
Handset, TD 93426EN
No change in time & date setting PBX dependent. Changes in the handset appear
after a maximum of 24 hours
after a change in the system or
by turning the handset off and on
again.
TD 93434EN / 01 December 2021 / Ver. B 83
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