Astar PhysioGo.Lite Electro - Troubleshooting

10. Maintenance, cleaning, disinfection
page 85 / 96 Issue date 18.05.2021, rev. 1.0
In this situation, you must disconnect the unit from the mains and contact an authorized service for inspection
and a possible repair.
Table 10.2. The "hardware" error coding system
Error code Error description
I2 SDRAM self-test error
I3 No communication with the SD card
I4 No communication with the TSC controller in the LCD
I5 Program defect in the processor FLASH memory (CRC)
I7 The keyboard is damaged or a button is pressed (a button short-circuit)
I8 Main processor oscillator error
Troubleshooting
Table 10.3.
Symptoms Undertaking action
The unit does not respond
to mains supply
Check fuse. If it is blown, replace it in accordance with indications in point
10.9.
Try to connect different mains cable.
If the problem persists, contact your authorized service.
The unit does not start.
Acoustic sounds can be heard
Turn off and on the device.
If the problem persists or occurs frequently, determine the type of error
based on chapter 10.7 and contact your authorized service.
Unit Error indication – symbol
in the status field or
channel tab
Turn off and on the device.
If the problem persists or frequently occurs, note down the error number
and contact your authorized service.
Frequent message about
detection of a high resistance
in the patient circuit. Problems
with interconnecting cables
or/and electrodes.
Check it in accordance with point 10.4 / 10.5.
Follow the instructions described there.
The unit does not respond
when you press keys
Turn off and on the device. If the problem persists or frequently occurs,
contact your authorized service.
The touch panel is too sensitive
or does not respond to touch
Calibrate the display. To carry out calibration, press the keys
simultaneously during system start-up. The unit then activates the display
calibration mode. Follow the messages on the screen. First, touch three
points, then validate the correctness of operation by touching five points
on the screen.
The touch panel reacts in a
different spot from where it
was touched
Message “A problem in touch
panel operation has been
detected.”
If the problem occurred once, it means the touch panel was touched
while system start-up. Do not touch the screen during the system start-
up.
If the problem occurs after each system start-up, contact your authorized
service.
Incomprehensible messages
Switch on the unit. Enter the setup mode. Select an appropriate language
version.
Unclear display
Switch on the unit. Enter the setup mode. Adjust brightness.
Lack of buzzer signals
Switch on the unit. Enter the setup mode. Check the configuration of
buzzer volume.
Too silent buzzer volume
Switch on the unit. Enter the setup mode. Set an appropriate buzzer
volume.