M410 User Manual 72
Troubleshooting
Other Issues
Other Issues
Hardware
No media detected
The cartridge is not installed or
is improperly installed.
Install a cartridge. See “Loading
Cartridges” on page 12.
The circuit board on the
cartridge may be damaged
Replace the cartridge.
The contacts in the cartridge bay
may be damaged.
Contact Technical Support. See
“Technical Support and
Registration” on page iv.
Out of media The cartridge is empty. Replace the cartridge.
Top of form The label or ribbon has jammed. See “Printer jammed, cannot
feed labels.” on page 75.
Problem Cause Corrective Action
Cutter does not cut. Label material is stuck in
the cutter blades.
Label fragments may be
stuck in the cutter.
Open the cover. Remove the
cartridge. Use a small tool such as
tweezers or needle-nose pliers to
carefully remove any fragments
visible within the cartridge bay. Use
caution not to damage any of the
components in the cartridge bay. If
you have concerns, please contact
technical support for further
assistance.
WARNING!
Never attempt to remove fragments
with your fingers. The cutter assembly
includes very sharp components that
can cause injury.
Message Cause Corrective Action
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