M410 User Manual 73
Troubleshooting
Other Issues
Power On and Off (Printer not Working)
Print Quality
Problem Cause Corrective Action
Printer does not power up
when turned on.
Battery pack is not
charged.
Attach the AC adapter to the printer
and plug into an electrical outlet. This
will supply immediate power while
charging the battery at the same time.
Screen freezes User interface error.
1. Press the power button to turn the
printer off.
If the power button does not shut
down printer:
2. Remove the AC adapter (if using
one).
3. Remove and re-insert the battery
pack.
4. Power on the printer.
Printer frequently powers
OFF.
Battery is low. Attach the AC adapter to the printer
and plug into an electrical outlet. This
will supply immediate power while
charging the battery at the same time.
Auto shutoff timing. Adjust the shut off delay timing in the
Setup, Config menu. (See “Printer
Configuration” on page 9.)
Printer not responding Battery is dead.
• Attach the AC adapter to provide
power to the printer and charge the
battery.
• Install a new battery.
Problem Cause Corrective Action
Poor quality printing
Battery pack may be worn
out and not properly
holding a charge.
Battery life is approximately one to
three years, depending on its use and
care. Order a replacement battery
pack.
Dust or adhesives
accumulated on the
printhead.
Clean the printhead. (See “Printhead
and Platen Roller” on page 68.)
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