M410 User Manual 75
Troubleshooting
Other Issues
Labels
Problem Cause Corrective Action
Printer will not feed labels. The leading edge of the
label supply is uneven or
torn (not a straight edge).
Remove the cartridge. Use a pair of
scissors to cut off the bent or
damaged portion making sure to cut a
straight leading edge.
Printer jammed, cannot
feed labels.
The label exit chute is
blocked causing label
material to back up inside
the printer.
To clear the jam inside the printer:
1. Open the printer cover.
2. Slide the locking lever to the
unlocked position (left).
(Unlocking retracts the platen so the
cartridge can be removed. If there is
a large jam, you may have to force
the locking lever to the unlock
position.)
3. Remove the cartridge.
4. Use tweezers or a needle-nose
pliers to clear the label jam.
WARNING!
The printhead is susceptible to
damage. Using metal objects to
remove jams can scratch, dent, or
crack the printhead. Use every
precaution when clearing a jam.