Brother MFC-J2320 Service Manual

Confidential
2-62
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Paper jam around MP tray / manual feed slot
User Check
- Check that recording paper is loaded correctly in the MP tray / manual feed slot.
- Adjust the paper guide to match the recording paper size.
- Check that the paper shorter than the specified size is not loaded.
- Check thickness of recording paper is within tolerance of each type.
- Check that the number of recording paper loaded in the MP tray / manual feed slot is
within specified volume.
- Clean the related rollers.
Step Cause Solution
1 Foreign materials in the MP
tray paper path
Remove foreign materials.
2 Platen foam drift Set the platen foam into place.
3 CR guide rail not mounted in
place
Set the CR guide rail into place.
4 Platen ASSY not mounted in
place
Set the platen ASSY into place.
5 Platen spring not mounted in
place
Set the platen spring into place.
6 Platen ASSY damaged,
broken
Replace the platen ASSY.
7 Registration sensor defective Replace the registration sensor PCB ASSY.
8 MP paper detection sensor
defective
Replace the MP paper detection sensor PCB
ASSY.
9 MP tray defective Replace the MP tray ASSY.
10 Main PCB defective Replace the main PCB ASSY.

Brother MFC-J2320 Specifications

General

Print Technology	Inkjet
Functions	Print, Copy, Scan, Fax
Connectivity	USB, Ethernet, Wi-Fi
Max Print Resolution	6000 x 1200 dpi
Max Print Size	A3
Scanner Type	Flatbed with ADF
Max Scan Resolution	1200 x 2400 dpi
Copy Speed (Black)	12 cpm
Copy Speed (Color)	9 cpm
Paper Tray Capacity	250 sheets
Mobile Printing	Brother iPrint&Scan, AirPrint, Google Cloud Print
Display	2.7" LCD touchscreen
Paper Handling	A3, A4