Confidential
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4.2.7 Recording paper jam
Paper jam around the paper tray
User Check
- Check that recording paper is loaded correctly in the paper tray.
- Adjust the paper guide to match the recording paper size.
- Check that the paper shorter than the specified size is not loaded.
- Check thickness of recording paper is within tolerance of each type.
- Check that the number of recording paper loaded in the recording paper tray is within
specified volume.
- Check that the jam clear cover is securely closed.
- Clean the related rollers.
Step Cause Solution
1 Foreign materials in the
recording paper path
Remove foreign materials.
2 Bank ASSY out of place Set the bank ASSY into place.
3 Platen foam drift Set the platen foam into place.
4 Jam clear cover not mounted
in place
Set the jam clear cover into place.
5 CR guide rail not mounted in
place
Set the CR guide rail into place.
6 Platen ASSY not mounted in
place
Set the platen ASSY into place.
7 Platen spring not mounted in
place
Set the platen spring into place.
8 Jam clear cover damaged,
broken
Replace the jam clear cover.
9 Platen ASSY damaged,
broken
Replace the platen ASSY.
10 Registration sensor defective Replace the registration sensor PCB ASSY.
11 Recording paper tray defective Replace the recording paper tray.
12 Main PCB defective Replace the main PCB ASSY.
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