SERVICE MANUAL –Post eVolve Smart
12 - ERRORS AND TROUBLESHOOTING
CIRCONTROL, S.A. – Innovació, 3 – 08232 – Viladecavalls (Barcelona)
Tel.: +34 937 362 940 – Fax: +34 937 362 941 76
Web: www.circontrol.com – E-mail: circontrol@circontrol.com
12.2 OCPP 1.5 COMMON ERRORS
CONCEPT
After applying new settings, please go to next URL from Charge Point in order to check
the proper connection of the integration chosen:
http://<IP>/services/cpi/log?app=ocpp1.5
Look especially for the following messages:
If ‘CB boot notification: success’ appears when the Charge Point is properly
connected to the Central System.
Otherwise, if the message shown is ‘Registering CB in the CS: failed’ then check
following list of errors:
12.2.1 Connect failed in tcp_connect
Example:
ocpp1.5: OcppCsClient.cpp:197 - Notifying Boot - 28, SOAP-
ENV:Sender, , , connect failed in tcp_connect()
Common causes:
The host URL introduced is not correct. Check it on the OCPP configuration.
• Check if embedded modem is connected to the network. Otherwise check
modem parameters (some cellular providers require special APN
configuration).
• If there is no modem. Then ethernet IP address shall be static, using gateway
and DNS from this network. Do not use DHCP=ON
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