Circontrol Post eVolve Smart Series - 13 MAINTENANCE

SERVICE MANUAL –Post eVolve Smart
12 - ERRORS AND TROUBLESHOOTING
CIRCONTROL, S.A. – Innovació, 3 – 08232 – Viladecavalls (Barcelona)
Tel.: +34 937 362 940 – Fax: +34 937 362 941 79
Web: www.circontrol.com – E-mail: circontrol@circontrol.com
12.2.8 Getting valid public ID timeout
Example:
Jul 26 10:25:42
raption
user.err
ocpp1.5: OcppCsClient.cpp:1059 - Failed to open /etc/public_address
Jul 26 10:25:42
raption
user.err
OcppCsClient.cpp:1076 - Getting valid public ID timeout. Using null IP
for OCPP message headers
Common causes:
• Check if “Network -> Public Address Manager” is selected as Embedded modem
• Check with the SM card provider if the SIM card is activated (in some cases
Roaming is required too).
12.2.9 No Data, get host by name failed in tcp_connect()
Example:
Oct 19 12:56:41
raption
user.err
ocpp1.5: OcppCsClient.cpp:209 - Notifying Boot - 28, SOAP-
ENV:Sender, , No Data, get host by name failed in tcp_connect()
Oct 19 12:56:41
raption
user.err
ocpp1.5: OcppCsEngine.cpp:173 - Registering CB in the CS: failed
Common causes:
Hostname cannot be resolved in the Charge Point side:
http:// /<IP>:8080/html/setup.html
• Check if embedded modem is connected to the network. Otherwise, check
modem parameters (some cellular providers require especial APN configuration).
• If no modem, ethernet IP address shall be static, using gateway and DNS from
this network. Do not use DHCP=ON.