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4023074 Rev B Model D9858 Advanced Receiver Transcoder Installation and Operation Guide 6-3

Product Support, Continued

Customer Responsibility

When returning equipment, the customer is solely responsible for equipment

packaging and transportation costs to the factory.

At the customer's request, Scientific Atlanta will make reasonable efforts to provide

warranty service at the customer's premises, provided that the customer pays

current field service rates plus direct travel and accommodation expenses.

In Case of Repair

If your product requires repair, perform the following steps:

1. Notify Scientific Atlanta of the problem immediately, providing the model

number and serial number of the equipment plus details of the problem. On

receipt of this information, service information and shipping instructions will be

provided.

2. On receipt of instructions, return the product by prepaid freight. Refer to the

section Returning Products for details.

In Case of a Fault