6-2 Model D9858 Advanced Receiver Transcoder Installation and Operation Guide 4023074 Rev B
Product Support
Scientific Atlanta provides its customers who have purchased support agreements
with telephone support from anywhere in the world. If you require technical
telephone assis-tance or product training support, or if you have any questions
concerning their Scientific Atlanta product, you may contact the appropriate
Customer Support Center from those listed below. Charges may apply for
customers without a product support agreement.
Note: As our customer's needs change, so do our support options. For the most up-
to-date support contacts and numbers, please check our support website:
http://www.scientificatlanta.com/contactus/customersupport.htm
Customers who call a Customer Support Center are asked specific questions in
order to identify their needs. In this way, each call can be directed to the customer
support representative most experienced with their Scientific Atlanta product.
Customer Support Centers also provide the following pre- and post-sales support
services for Scientific Atlanta products.
Training Support
On and off-site training plus technical support services are available for purchase
for both equipment operators and system administrators.
Warranty and Post-Warranty Support
Warranty and post-warranty support services are available to help customers
return Scientific Atlanta products for service or repair. For complete product
warranty information, see the Warranty at the front of the manual.
Customers Location Phone Number
Programmers and
Broadcasters
USA and Canada (Toll free)
USA and Canada
1.888.949.4786
Toll-Free:
1.800.722.2009
+1.770.236.4786
Telcos and Cable Service
Providers
SciCare™ Services Local: 770.236.6900
(press 2 at the prompt)
All Customers Europe +32.56.445.155 or
+32.56.445.197
All Customers Asia +852.2588.4746
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