4023074 Rev B Model D9858 Advanced Receiver Transcoder Installation and Operation Guide 6-5
Returning Products, Continued
3. Proceed to Packing and Shipping the Product.
Packing and Shipping the Product
Follow these instructions to pack the product and ship it to Scientific Atlanta.
1. Are the product's original container and packing material available?
•If yes, pack the product in the container using the packing material.
•If no, pack the product in a sturdy, corrugated box, and cushion it with
packing material.
Important:
• You are responsible for delivering the returned product to Scientific Atlanta
safely and undamaged. Shipments damaged due to improper packaging may
be refused and returned to you at your expense.
• Do not return any power cords or accessories.
2. Write the following information on the outside of the container:
•Your name
• Your complete address
• Your telephone number
•RMA number
• Problem description
Note: Absence of the RMA number may delay processing of product repair
and/or result in the equipment being returned unrepaired. Include the RMA
number in all correspondence.
3. Ship the product to the address provided by the customer service
representative.
Note: Scientific Atlanta does not accept freight collect. Be sure to prepay and
insure all shipments.
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