Installation Problems
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Chapter 4 Troubleshooting
Uninstalling the Driver
When uninstalling the driver, perform the following procedure.
Windows 10 and 8.1
* If you uninstall the driver without following the procedure given below, you may not be able to reinstall the driver.
1. Turn o the machine and remove the cable connecting the machine to the computer.
2. Log on to Windows as the computer's administrator.
3. Click [Desktop].
4. Right-click the [Start] button, and then click [Control Panel].
5. Click [Uninstall a program] (or [Programs and Features]).
6. Select the driver of the machine to remove by clicking it, and then click [Uninstall].
If the [User Account Control] window appears, click [Allow].
7. The removal conrmation message will appear. Click [Yes].
8. Click [Start], and then click [Desktop].
9. Open Explorer, and then open the drive and folder containing the driver. (*)
10. Double-click "SETUP64.EXE" (64-bit version) or "SETUP.EXE" (32-bit version).
11. If the [User Account Control] window appears, click [Allow]. The setup program for the driver starts.
12. Click [Uninstall]. Select the machine to remove, and then click [Start].
13. If it is necessary to restart your computer, a window prompting you to restart it will appear. Click [Yes].
14. After the computer has restarted, open Control Panel again, and then click [View devices and printers] or [Devices and Printers].
15. If you can see the icon of the machine to remove, right-click it and click [Remove device].
(*) When using the CD-ROM, specify the folder as shown below. (This is assuming your CD-ROM drive is the D drive.)
D: \Drivers\WINX64 (64-bit versions)
D: \Drivers\WINX86 (32-bit versions)
If you're not using the DGSHAPE Software Package CD, go to the DGSHAPE Corporation website (http://www.dgshape.com/) and
download the driver for the machine you want to remove, and then specify the folder where you want to extract the downloaded le.
Windows 7
* If you uninstall the driver without following the procedure given below, you may not be able to reinstall the driver.
1. Before you start uninstalling the driver, unplug the USB cables from your computer.
2. Log on to Windows as the computer's administrator.
3. From the [Start] menu, click [Control Panel]. Click [Uninstall a program] (or [Programs and Features]).
4. Select the driver of the machine to remove by clicking it, and then click [Uninstall].
5. The removal conrmation message will appear. Click [Yes].
6. From the [Start] menu, select [All Programs], then [Accessories], then [Run], and then click [Browse].
7. Select the name of the drive or folder where the driver is located. (*)
8. Select "SETUP64.EXE" (64-bit version) or "SETUP.EXE" (32-bit version) and click [Open], and then click [OK].
9. The [User Account Control] window will appear. Click [Allow].
10. The setup program for the driver starts.
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