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3 Troubleshooting (FAQ)

3.1 How to solve large margin(s) mid-point error?

If the Remote Controller stick(s) mid-point margin of error is too big, the motors will fail to start when you execute

the CSC and the Phantom will not take off. The below are some possible fixes for this.

(1) One of the Remote Controller’s stick positions (except the throttle stick) is not centered when powering on the

Phantom 2 Vision+.

Solution: Place all Remote Controller sticks at their mid-point positions and then power cycle the Phantom 2

Vision+ to re-record the mid-point.

(2) The Remote Control sticks have been trimmed, leading to a deviation in the mid-point position.

Solution: Use Assistant to perform a Remote Control calibration.

(1) Connect to Assistant Software, tap Basic -> RC -> Command Sticks Calibration and push all Remote Control

sticks through their complete travel range to see if any stick cannot reach its outermost position.

(b) Power cycle the Phantom 2 Vision+. Power cycling is required.

If the above solutions do not solve your issue, please send your Remote Control to DJI Customer service for repair.

3.2 How to restore a video file if power is turned off during a recording session?

Solution: Keep or place the Micro-SD card back into the camera. Power cycle the camera and wait about 30

seconds for the video file to be restored.

3.3 Failure to acquire the SSID.

Solution: Double check whether both the camera and Range Extender are powered on and the power switch of the

camera is switched to “Wi-Fi ON.”

3.4 What to do if Phantom 2 Vision+ is out of sight and the Wi-Fi connections is lost?

Solution: Turn off the Remote Controller to trigger the Failsafe mode and the aircraft will start to fly back, descend,

and land at the Home point. Please make sure there are no obstacles between the Phantom and the home point and

that you are familiar with the procedure for regaining control.

3.5 Wi-Fi connection fails all the time.

Solution: Double check the current Wi-Fi connection status of the mobile device. The mobile device may be

connecting to other Wi-Fi networks after a connection breaks with the Phantom 2 Vision+.

3.6 Files fail to synchronize.

Solution: Video files that are too large (file sizes close to 4GB) cannot be synchronized to the mobile device. Some

mobile devices do not support the synchronization of the 1080i60 video files.

3.7 iOS Albums fail to synchronize.

Solution: Reset the settings of your mobile device as illustrated below. Enable the Settings -> Private -> Photos -> DJI

VISION. Otherwise Albums will fail to synchronize with your mobile device.

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dji PHANTOM 2 VISION+ Specifications

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