Endress+Hauser Analytik Jena multi EA 5000 - Page 102

Troubleshooting multi EA 5000
102
Error
code
Error message/cause Remedy
2
3
Serial port not available!
Serial port not reachable!
communication problems Disconnect the USB connection between the basic
module and the PC and reconnect after approx.
10s.
Initialize
7 Operating system faults: Unauthorized access
Undefined multiWin end Exit the software and switch off the device
Detach the USB cable and re-connect after ap-
prox. 10s
Restart the operating system (PC)
Switch on the device
Restart the software
12 Signal echo received, check port selection
Incorrect port selected Check port selection
14 Data transfer interrupted
No data transfer for 10s Check port selection
17 Incorrect interface protocol ID
Fault after update (the program versions of the
firmware and multiWin do not match)
Update required
20 Timeout: InitEnd
Timeout during initialization Initialize
21 Timeout: StatusBusy
Timeout during operation (device not ready to
measure)
Acknowledge message
Initialize
22 Timeout: End
Timeout when exiting multiWin Acknowledge message
Initialize
23 Timeout: StopEnd
Timeout during measurement cancellation Acknowledge message
Initialize
50 Firmware reset
Internal computer (firmware) restarted Acknowledge message
Initialize
61
62
64
65
66
Command from PC incomplete
Command from PC without STX
Command from PC CRC error
Command from PC invalid
Command from PC invalid MEAS command
Communication error Acknowledge message
Initialize