multi EA 5000 Troubleshooting
101
13 Troubleshooting
13.1 General notes
For fault analysis, log files can be recorded. Log file recording should be activated after
consultation with Analytik Jena AG
customer service for specific faults.
The save location of the log files can be defined via the
Extras
|
Configuration
menu
item in the
Configuration
|
Error analysis
window.
CAUTION
¡ If faults cannot be remedied by the customer, the Analytik Jena AG service depart-
ment must always be informed. This also applies for the repeated occurrence of in-
dividual faults.
¡ Send the correspond files to the service department via email for fault diagnosis
(address on inside of the front cover).
13.2 Remedying software message faults
Communication problems between the hardware and the software can often be reme-
died by a basic initialization of the measuring system (→ "Initializing the basic module
and the system components" 107).
NOTICE
Communication fault due to wrong USB cable
¡ Use the cable supplied by Analytik Jena AG.
¡ Extensions are not permitted for the USB connection!
Error
code
Error message/cause Remedy
1 No response from firmware!
Basic module not switched on Switch on the basic module
Basic module disconnected from PC Check the connection between the basic module
and the PC
Incorrect port selected Check which port the device is plugged into on the
PC
Select another port (
Configuration
|
Interface
menu item)
Initialize
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