❏ Users of Windows can clear any stalled print jobs from the Windows Spooler.
& “Canceling printing” on page 47
❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 143
Access Control is Enabled
❏ For Windows, when the Access Control function is enabled, you need to enter the user name and password to
print from the printer driver.
If you do not know the user name and password, contact your printer administrator.
& “Access Control settings for Windows” on page 42
❏ Printing may not be allowed depending on the user name and password. Contact your printer administrator for
more information.
Using the PostScript Printer Driver
Note:
Depending on your computer's environment, the actual menu and text on the printer driver may differ.
The product does not print
❏ Check that the Printing Language is set to Auto or PS3 on the product.
& “System Administration Settings” on page 102
❏ In Windows, if a large number of jobs are sent, print data may not be sent correctly from the spooler. In this case,
select Print directly to the printer from the printer’s properties on the computer.
& “Accessing printer properties for Windows” on page 42
❏ If you cannot print text data, even when Text detection is set to On from the product, check that the Printing
Language is set to PS3.
& “System Administration Settings” on page 102
The product does not print correctly
❏ If the file is created in an application that allows you to change the data format or encoding, such as Photoshop,
make sure that the settings in the application match the settings in the printer driver.
EPS files made in binary format may not be printed correctly. Set the format to ASCII when making EPS files in an
application.
❏ For Windows, the printer cannot print binary data when it is connected to the computer using a USB interface.
Make sure that ASCII or TBCP is selected as the Output Protocol on the Device Settings tab in the printer’s
properties.
& “Accessing printer properties for Windows” on page 42
User’s Guide
Troubleshooting for Printing/Copying
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