The scanning area or direction is unsatisfactory
The edges of your original are not scanned
❏ If you are scanning using the button or using normal preview in Professional Mode, move the document or photo
4.5mm(0.18inch) away from the horizontal and vertical edges of the scanner glass to avoid cropping.
❏ If you are scanning using the button or using normal preview, move the document or photo about 1.5 mm (0.06
inch) away from the horizontal and vertical edges of the scanner glass to avoid cropping.
Multiple documents are scanned into a single file
Position documents at least 20 mm (0.8 inch) apart from each other on the scanner glass.
Cannot scan the area you want
❏ Depending on the documents, you may not be able to scan the area you want. Use normal preview and create
marquees on the area you want to scan.
❏ When you are scanning from the control panel, check the Scan Area settings.
❏ When you are setting resolution is large, scanning area may be restricted. Lower the resolution or adjust the
scanning area on the preview window.
User’s Guide
Troubleshooting for Scanning
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