Epson EM-C800 - Incorrect Margins on Printout; Incorrect Characters Print

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• Make sure your product is on a flat surface and operating in the recommended environmental
conditions or multiple sheets of paper may be fed at the same time. If the paper is moist or damp, load
new paper. Fan the paper before loading it. If paper still does not feed correctly, load one sheet at a
time.
Parent topic: Solving Page Layout and Content Problems
Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the product.
• When placing originals on the scanner glass, align the corner of the original with the corner indicated
by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner.
• Clean the scanner glass and the document cover. If there is dust or stains on the glass, the copy area
may extend to include the dust or stains.
• Load paper in the correct direction and slide the edge guides against the edges of the paper.
• Select the appropriate original size in the copy settings.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• On a Mac, cancel any paused print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
• Make sure you are using the printer software for this product. Check the product name at the top of the
driver window.