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• Make sure the files on your device are in the correct format.
Parent topic: Solving USB Device Problems
Cannot Save Files on a USB Device
If you cannot save files on a USB device connected to your product, try these solutions:
• Select Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings
and then select the item you want to change. Select Save to Memory Device from Create a folder to
save fax data. You cannot use the external memory unless you set this setting.
• Make sure the device is not write-protected.
• Make sure the device has enough available space.
• Make sure memory devices are enabled on your product.
• Make sure the device is compatible with the product.
Parent topic: Solving USB Device Problems
Cannot Transfer Files To or From a USB Device
If you have problems transferring files to or from a USB device connected to your product, try these
solutions:
• Make sure your device is compatible with the product.
• Make sure the device is not write-protected.
• Make sure there is enough free space on the device.
• Make sure your product is securely connected to your computer.
• Make sure that the file sharing setting for your product is enabled.
Parent topic: Solving USB Device Problems
Uninstall Your Product Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Parent topic: Solving Problems
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