Epson ES-C320W - Solving Problems

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Solving Problems

Problems with the Scanner...........................................134

Problems when Preparing Network Scanning.............................135

Problems Starting Scanning..........................................137

Paper Feeding Problems............................................ 143

Scanned Image Problems............................................153

Uninstalling and Installing Applications.................................158

Main Page

Table of Contents2
About this Manual6
Introduction to the Manuals6
Marks and Symbols6
Descriptions Used in this Manual6
Operating System References6
Copyright7
Trademarks7
Important Instructions9
Safety Instructions10
Restrictions on Copying11
Advisories and Warnings for Connecting to the Internet11
Notes on the Administrator Password12
Initial Administrator Password12
Operations that Require the Administrator Password12
Changing the Administrator Password12
Resetting the Administrator Password12
Product Features14
Scanning Passports15
Supports Epson Smart Panel, an App for Smart Devices15
Notification of Dirt on the Glass Surface16
Useful Image Quality Adjustment Features17
Scanner Basics20
Part Names and Functions21
Position of Scanner24
Buttons and Lights on the Control Panel25
Buttons25
Lights26
Error Indicators27
Information on Applications29
Application for Scanning from a Computer (Epson Scansmart)29
Application for Scanning from Smart Devices (Epson Smart Panel)29
Application for Updating Software and Firmware (EPSON Software Updater)29
Application for Configuring Scanner Operations (Web Config)30
Application for Setting up the Device on a Network (Epsonnet Config)32
Software for Managing Devices on the Network (Epson Device Admin)33
Application for Creating Driver Packages (Epsonnet Setupmanager)33
Application for Scanning Business Cards (Presto! Bizcard)33
Option Items and Consumables Information34
Carrier Sheet Codes34
Roller Assembly Kit Codes34
Cleaning Kit Codes35
Placing Originals36
Specifications for Originals that Can be Scanned37
General Specifications for Originals Being Scanned37
Scannable Standard Size Originals37
Scannable Long Paper39
Scannable Receipts40
Scannable Plastic Cards41
Scannable Laminated Cards41
Passports42
Specifications for Originals Using the Carrier Sheet42
Scannable Envelopes44
Types of Originals that Require Attention44
Types of Originals that Must Not be Scanned45
Placing Originals in the Scanner46
Combinations of Originals and Scanner Position46
Placing Standard Size Originals47
Placing Large Size Originals52
Placing Long Paper56
Placing Plastic Cards61
Placing Laminated Cards64
Placing a Passport67
Placing Important Originals or Photos72
Placing an Envelope76
Placing Irregular Shaped Originals79
Loading Batches of Originals with Different Paper Types and Sizes83
Scanning88
Scanning Using a Scanner Button89
Scanning from a Computer89
Scanning Using Epson Scansmart89
Software Image Quality Adjustment Features93
Scanning in Automatic Feeding Mode93
Using Airprint96
Scanning Using Chromebook96
Scanning from a Smart Device97
Scanning Using Epson Smart Panel97
Scanning Using Mopria Scan97
Required Settings for Scanning98
Connecting the Scanner to the Network99
Connecting to the Wireless LAN (Wi-Fi)99
Checking the Scanner's IP Address101
Setting up Airprint102
Useful Features103
Setting the Glass Surface Stain Detection Feature104
Setting the Document Protection Feature105
Setting the Operation When a Double-Feed Is Detected106
Maintenance108
Cleaning Outside the Scanner109
Cleaning Inside the Scanner109
Resetting the Number of Scans after Cleaning Inside the Scanner117
Replacing the Roller Assembly Kit119
Resetting the Number of Scans after Replacing the Rollers126
Energy Saving127
Moving the Scanner128
Transporting the Scanner128
How to Carry the Scanner129
Updating Applications and Firmware130
Updating Firmware Using Web Config131
Updating Firmware Without Connecting to the Internet131
Solving Problems133
Problems with the Scanner134
Scanner Lights Indicate an Error134
The Scanner Does Not Turn on134
Forgot Your Administrator's Password134
Problems When Preparing Network Scanning135
Hints to Solving Problems135
Problems Starting Scanning137
Cannot Start Scanning from Computer137
Cannot Start Scanning from Smart Device141
Paper Feeding Problems143
Multiple Originals Are Fed (Double Feed)143
Removing Jammed Originals from the Scanner145
Paper Jams, Paper Feed Errors, and Document Protection Issues Occur Frequently151
Paper Protection Does Not Work Correctly152
The Originals Get Dirty152
Scanning Speed Slows down When Scanning Continuously152
Scanning Takes a Long Time152
Scanned Image Problems153
Lines (Streaks) Appear When Scanning from ADF153
Alert about Stains Inside the Scanner Still Appears153
Colors Are Uneven in the Scanned Image154
Expanding or Contracting the Scanned Image154
An Image on the Back of Your Original Appears in Your Scanned Image154
Scanned Text or Images Are Missing or Blurred155
Moiré Patterns (Web-Like Shadows) Appear155
The Edge of the Original Is Not Scanned When Automatically Detecting the Size of the Original156
Character Is Not Recognized Correctly156
Cannot Solve Problems in the Scanned Image157
Uninstalling and Installing Applications158
Uninstalling Your Applications158
Installing Your Applications159
Adding or Replacing the Computer or Devices160
Connecting to a Scanner that Has Been Connected to the Network161
Using a Network Scanner from a Second Computer161
Using a Network Scanner from a Smart Device162
Connecting a Smart Device and Scanner Directly (Wi-Fi Direct)162
About Wi-Fi Direct162
Making AP Mode Settings163
Re-Setting the Network Connection163
When Replacing the Wireless Router163
When Changing the Computer164
Changing the Connection Method to the Computer164
Making Wi-Fi Settings from the Control Panel165
Checking the Network Connection Status165
Checking the Network Status Using Network Light165
Checking the Network of the Computer (Windows Only)165
Disabling the Network Setting from the Control Panel166
Initializing the Network Settings from the Control Panel167
Administrator Information168
Connecting the Scanner to the Network169
Before Making Network Connection169
Connecting to the Network Using a Static IP Address171
Setting up the Ieee802.11K/V or Ieee802.11R Features171
Introduction of Product Security Features172
Administrator Settings172
Configuring the Administrator Password172
Locking the Buttons on the Control Panel (Panel Lock)173
Logging on to the Scanner from a Computer173
Disabling Network Scanning from Your Computer174
Disabling WSD Scan174
Monitoring a Remote Scanner174
Checking Information for a Remote Scanner174
Receiving Email Notifications When Events Occur175
Backing up the Settings176
Export the Settings176
Import the Settings176
Advanced Security Settings177
Security Settings and Prevention of Danger177
Controlling Using Protocols178
Using a Digital Certificate181
SSL/TLS Communication with the Scanner186
Encrypted Communication Using Ipsec/Ip187
Filtering187
Connecting the Scanner to an IEEE802.1X Network198
Solving Problems for Advanced Security199
Technical Specifications207
General Scanner Specifications208
Network Specifications209
Wi-Fi Specifications209
Network Features and Ipv4/Ipv6 Support210
Security Protocol210
Supported Third Party Services211
Using Port for the Scanner211
Dimensions and Weight Specifications212
Electrical Specifications213
Scanner Electrical Specifications213
AC Adapter Electrical Specifications213
Environmental Specifications214
System Requirements214
Standards and Approvals215
Standards and Approvals for European Models216
Standards and Approvals for Australian Models216
Standards and Approvals for U.S. Models216
Where to Get Help218
Technical Support Web Site219
Contacting Epson Support219
Before Contacting Epson219
Help for Users in Europe219
Help for Users in Taiwan219
Help for Users in Australia220
Help for Users in Singapore220
Help for Users in Thailand221
Help for Users in Vietnam221
Help for Users in Indonesia222
Help for Users in Hong Kong222
Help for Users in Malaysia222
Help for Users in India223
Help for Users in the Philippines223

Epson ES-C320W - Solving Problems

Table of Contents

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