Epson ES-C320W - Scanned Text or Images Are Missing or Blurred; Moiré Patterns (Web-Like Shadows) Appear

❏ If Auto, Color, or Grayscale is selected as the Image Type:
❏ Check that Remove Background is selected.
Epson ScanSmart: On the Epson ScanSmart, Review Scans, or Select Action screen, click
Settings >
Scanner Settings tab > Scan Settings button, select the Advanced Settings tab on the Epson Scan 2 screen
displayed, and then enable Remove Background.
❏ Check that Text Enhancement is selected.
Epson ScanSmart: On the Epson ScanSmart, Review Scans, or Select Action screen, click
Settings >
Scanner Settings tab > Scan Settings button, select the Advanced Settings tab on the Epson Scan 2 screen
displayed, and then enable Text E nh an cem ent.
❏ When Black & White is selected as the Image Type
❏ Check that Text Enhancement is selected.
Epson ScanSmart: On the Epson ScanSmart, Review Scans, or Select Action screen, click
Settings >
Scanner Settings tab > Scan Settings button, select the Advanced Settings tab on the Epson Scan 2 screen
displayed, and then enable Text E nh an cem ent.
Depending on the condition of your scanned image, click Settings, and then move the slider towards
Remove background.
Scanned Text or Images are Missing or Blurred
You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image
quality.
❏ Change the resolution, and then scan again.
Set the appropriate resolution for the purpose of your scanned image.
Epson ScanSmart: On the Epson ScanSmart, Review Scans, or Select Action screen, click
Settings >
Scanner Settings tab > Scan Settings button, select the Main Settings tab on the Epson Scan 2 screen
displayed, and then set the Resolution.
❏ Check that Text Enhancement is selected.
Epson ScanSmart: On the Epson ScanSmart, Review Scans, or Select Action screen, click
Settings >
Scanner Settings tab > Scan Settings button, select the Advanced Settings tab on the Epson Scan 2 screen
displayed, and then enable Text Enhancement.
When you select Black & White as the Image Type, depending on the condition of the scanned image, click
Settings and adjust the slider for Emphasize light letters / Remove background, turn o Remove spot noise,
or set the level to Low.
❏ If you are scanning in JPEG format, try changing the compression level.
Epson ScanSmart: On the Epson ScanSmart, Review Scans, or Select Action screen, click
Settings, and
then click the Save Settings tab > Options button.
Moiré Patterns (Web-Like Shadows) Appear
If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image.
Solving Problems > Scanned Image Problems > Moiré Patterns (Web-Like Shadows) Appear
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