Epson TM-H6000III Technical Reference Guide

Rev. C FAQ C-1
TM-H6000III Technical Reference Guide
Appendix C
FAQ
C.1 Serial Interface
C.1.1 The printer does not operate correctly or the printer does not print. What
should I do?
❏ Confirm that the cable is connected correctly.
• Is the cable wiring between the printer and the host PC correct? See the wiring cable
diagrams shown in “What is the cable wiring for connecting a printer and a host PC with
a serial interface?” on page 2 of this section.
• Confirm that the COM port (1 or 2) of the host PC to which the printer is connected is
correct.
• Confirm that the cable is not broken.
❏ Confirm that the DIP switch settings of the printer are correctly set.
• Confirm that the settings such as the baud rate for the printer are the same as those of the
host PC.
❏ Confirm that all necessary drivers are installed. For details, see the manuals for the drivers.
❏ Confirm that the necessary settings of the driver are correct. Is the output port setting
correctly set? Is the baud rate the same as that of the printer?
C.1.2 Printing takes a long time. What should I do?
❏ Compared to other interfaces, the transmission speed of a serial interface is slower;
therefore, when transmitting large amount of data, printing may take time. Especially, when
using TrueType fonts with the APD (Advanced Printer Driver), the printing will take time. It
is recommended to use the built-in fonts of the printer.
C.1.3 The DM does not operate correctly. What should I do?
❏ Confirm that the DIP switch settings of the DM and the TM are correctly set.
❏ Confirm that the DM connector is correctly connected.
❏ Confirm that the jumper switch settings are correct.

Epson TM-H6000III Specifications

General

Dimensions (WxDxH)	186 x 298 x 185 mm
USB port	Yes
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Connectivity technology	Wired
Type	POS printer
Print speed	63 lps
Character size	0.99 x 2.4 mm
Print technology	Dot matrix
Safety	UL, CSA, TÜV
Certification	VCC1, FCC, CE
Country of origin	China
Autocutter durability	1.5 million cuts
Mean time between failures (MTBF)	360000 h
Product color	Black
Maximum roll diameter	83 mm
Supported paper width	80 mm
Printing media thickness	60 - 90 µm
Ethernet LAN	No
Input current	1.8 A
Power supply type	DC
Pallet width	800 mm
Pallet height	1675 mm
Pallet length	1200 mm
Pallet width (UK)	1000 mm
Quantity per pallet	40 pc(s)
Quantity per pallet (UK)	50 pc(s)
Quantity per pallet layer	8 pc(s)
Quantity per pallet layer (UK)	10 pc(s)
Package depth	382 mm
Package width	285 mm
Package height	305 mm
Package weight	6600 g
Quantity per pack	1 pc(s)