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9 Troubleshooting
Dirt appears at equal intervals. The paper path is dirty.
Print a few pages to remove the dirt.
The drum cartridge has deteriorated or is damaged.
Depending on its condition, the drum cartridge may need
replacement. Contact our Customer Support Center or your dealer.
White dots appear in black filled areas. The paper is unsuitable.
Load suitable paper.
The transfer output value is unsuitable for the paper.
Refer to "Adjust Image Transfer".
The drum cartridge has deteriorated or is damaged.
Depending on its condition, the drum cartridge may need
replacement. Contact our Customer Support Center or your dealer.
Printing can be rubbed off with a finger.
Toner is not fused to the paper.
Output is smudged with toner.
The paper is damp. Load fresh paper.
The paper is not appropriate for the machine. Load appropriate
media.
The whole page is printed black. The drum cartridge is deteriorated or damaged.
Depending on its condition, the drum cartridge may need
replacement. Contact our Customer Support Center or your dealer.
The power supply or high-voltage power supply may have
malfunctioned. Contact our Customer Support Center or your
dealer.
Output is blank. Multiple papers are fed from the paper tray at a time. Fan the
paper and reload it in the paper tray.
No toner remains in the toner cartridge. Replace the toner cartridge
with a new one.
The power supply or high-voltage power supply may have
malfunctioned. Contact our Customer Support Center or your
dealer.
Symptom Cause/Remedy
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