261
Troubleshooting
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You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard drive
problems, run the Error checking program. For more information, see
“Checking the hard drive for errors” on page 213.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■ If a diskette is in the external diskette drive, eject it and restart your
notebook.
■ Make sure that the hard drive is installed correctly. Remove it, firmly
reinsert it, then restart your notebook. For more information, see
“Replacing the hard drive” on page 239.
■ If your notebook has been subjected to static electricity or physical shock,
you may need to reinstall Windows.
You see a “Non-system disk”, “NTLDR is missing”, or “disk” error
message
■ Eject the diskette from the external diskette drive, then press ENTER.
The secondary hard drive is not recognized
■ The modular drive may not be inserted completely into the drive bay. Press
the drive into the bay, then try to access the drive again.
Internet
See also “Modem (dial-up)” on page 264.
You cannot connect to the Internet through the dial-up modem
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Back” on page 6 and “Back” on page 246
to make sure that the connections have been made correctly.
■ Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
■ If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■ Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
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