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Chapter 17: Troubleshooting
www.gateway.com
Troubleshooting
Audio
See “Sound” on page 274.
Battery
See “Power” on page 271.
CDs, DVDs, or disc drives
Your notebook does not recognize a disc
■ The disc may not be seated correctly in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
the retainers hold the disc in place.
■ The modular drive may not be inserted completely into the modular bay.
Press the module into the bay, then try to access the disc again.
■ Make sure that the disc label is facing up, then try again.
■ If you are trying to play a DVD, make sure that you have a DVD drive.
See “Identifying drive types” on page 108 for more information.
■ Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Some music CDs have copy protection software. You may not be able to
play these discs on your notebook.
■ Your notebook may be experiencing some temporary memory problems.
Shut down and restart your notebook.
■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on
page 256.
An audio CD does not produce sound
■ Make sure that the disc label is facing up, then try again.
■ Some music CDs have copy protection software. You may not be able to
play these discs on your notebook.
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