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Chapter 3: Getting Help
www.gateway.com
Using eSupport
The eSupport site is divided into six major areas:
■ Support Home
■ Product Support
■ Downloads
■ Contact Us
■ Account Info
■ PC Tools
Each of these areas is represented by a menu across the top of the Web page.
Support Home
Type your serial number into the My Support box, then click Submit, or click
Find it for me to get specific information about your notebook. For more
information, see “Finding your specifications” on page 13.
Click
Support Home, then click All Support Documents to access product
documentation, specifications, and guides. By entering your serial number, you
get specific documents related to your notebook. You can also browse through
the reference area to locate an article specific to the question you have.
Click
Support Home, then click General Tutorials to access an extensive library
of how-to articles and videos on topics, such as making audio CDs and installing
a hard drive.
Product Support
Click Product Support to view a list of all the products that Gateway supports.
Downloads
Click Downloads, then click My Downloads to get the latest software updates for
BIOS and driver upgrades. By entering your serial number you get drivers
specific to your notebook. Click
Browse All Downloads to walk through a
step-by-step wizard to locate your drivers.
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