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Chapter 17: Troubleshooting
www.gateway.com
Memory card reader
Drive letters for the memory card slots do not appear in the My
Computer window
■ The memory card reader may not be inserted completely into the modular
bay. Press the reader into the bay, then try to access the memory card again.
■ Reboot your notebook.
Modem (dial-up)
See also “Internet” on page 261.
Your modem does not dial or does not connect
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Back” on page 6 and “Back” on page 246
to make sure that the connections have been made correctly.
■ Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge protectors from your telephone line,
then check for a dial tone by plugging a working telephone into the
telephone wall jack.
■ If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set appropriately.
Help and
Support
For more information about troubleshooting memory
errors, click Start, then click Help and Support.
Type the keyword memory error in the Search box
, then click the arrow.
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