ACO6800+ Installation and Operation Manual 111
Copyright © 2009, Harris Corporation
Appendix A
Communication and Control
Troubleshooting Tips
Software Communication Problems
The frame is powered up, but the module does not communicate
with CCS Navigator.
Solutions
• Ensure you have specified the proper module slot.
See the installation and operation manual for your frame for more
information about slot identification.
• Verify whether there is an ICE6800+ or 6800+ETH module installed in the
frame.
• Remove any legacy 6800 series product that is in the frame.
CCS software cannot communicate with legacy 6800 series products, even
though these modules may operate with card-edge controls in an FR6802+
frame. Legacy 6800 products do not have the “+” symbol on their extractor
handles.
• Check for bent pins on the back module by following this procedure:
a. Unplug the front module.
b. Unscrew and remove the back module.
c. Inspect the 20- or 30-pin spring connector at the bottom of the back
module (Figure A-1 on page 112), and verify that the connector does
not have any slightly bent or pressed pins.
d. Carefully reposition any bent pins; If this is not possible, contact
Customer Support.
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