Harris Microwave Communications Division
Rapid Request for Return Material Authorization (RMA)
Service Locations:
5727 Farinon Drive or 3, Hotel de Ville,
Dollard-des-Ormeaux
San Antonio, TX 78249, USA Quebec, CANADA H9B
3G4
Tel: 1-800-227-8332 or 1-800-465-4654, (+1)
514-421-8333
Fax: (+1) 514-421-3555
If you require module repair service, kindly contact the Customer Service Center and first request a Return Material
Authorization (RMA) number. This request ensures that the repair will be done in a timely manner and prevent any
delay caused by incomplete or missing information.
Please provide the following information when you call (or fax) us. If you are returning any of the modules below for
repair, please fill up this form and attach to the defective unit. If returning more than one unit, please fill up one form
for each unit being returned.
Company Name:
Billing Address:
Shipping Address:
Equipment Type:
Harris Sales Order when equipment was originally purchased:
Your P.O Number (for out of warranty and advance exchanges):
What service is required?[ ] Repair[ ] Exchange
Turnaround Time[ ] Standard[ ] Emergency
Please check the box next to the unit being returned.
[ ] Fan Assembly[ ] High Level Mux[ ] M12 Unit
[ ] Modem[ ] RFU Power Supply[ ] Service Channel
[ ] SPU Controller
1. Did the problem occur during the installation or during normal operation? ______________
2. If other modules were also replaced to resolve this problem, specify.
________________________________________________________
3. If the unit being returned had an alarm, what alarm is it showing? _____________________
4. Was the observed symptom or alarm constant or intermittent? _______________________
[ ] Receiver
1. Did the problem occur during the installation or during normal operation? _______________
2. If other modules were also replaced to resolve this problem, specify.
_________________________________________________________
3. If the Receiver had an alarm, what alarm is it showing? ____________________________
4. Was the observed symptom or alarm constant or intermittent? _______________________
5. What was the Received Signal Level (RSL) when alarm(s) were noticed? _______________
[ ] Transmitter
1. Did the problem occur during the installation or during normal operation? _________________
2. If other modules were also replaced to resolve this problem, specify.
___________________________________________________________
3. If the Transmitter had an alarm, what alarm is it showing? ___________________________
4. Was the observed symptom or alarm constant or intermittent? _____________
5. Measure the power output of the Transmitter ____________.
Measurement was made at the ______ Monitor Port, ______ XMT Output, or ______ Top of Rack.
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