HP PageWide XL 4000 User Manual

Request support
Support is provided by your support representative: usually from the company from which you bought the
printer. If this is not the case, contact HP Support on the Web: http://www.hp.com/go/pagewidexlseries/
support/.
Before calling your support representative, prepare for the call as follows:
●
Review the troubleshooting suggestions in this guide.
●
Review your software documentation, if relevant.
●
Check that you have the following information ready:
◦
The product and serial numbers of the printer you are using.
◦
If there is an error code on the front panel, make a note of it. See Front-panel error messages
on page 127.
◦
The name and version number of your software.
◦
If you have a print-quality problem, the name and product number of the paper, and the name and
origin of the paper preset that you used to print on it.
Customer Self-Repair
HP's Customer Self-Repair program oers our customers the fastest service under either warranty or
contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them.
Using this program, you can replace parts at your own convenience.
Convenient and easy to use
●
Your support representative will diagnose and assess whether a replacement part is required to address
a defective hardware component.
For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/.
Service information
The printer can produce on request a list of many aspects of its current status, some of which may be useful
to a service engineer trying to x a problem. There are two dierent ways to request this list:
●
In the Embedded Web Server (see Embedded Web Server on page 11), select the Support tab and then
Service support > Printer information. You are recommended to request the whole list (select All
pages).
●
From any computer with Internet access, enter the URL of your printer into a Web browser, followed
by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is
http://123.123.123.123, enter:
http://123.123.123.123/hp/device/webAccess/allServicePlot.htm
If you need to send the list by email, you can save the page as a le from your Web browser, and later send the
le. Alternatively, from Internet Explorer you can send the page directly: select File > Send > Page by email.
ENWW Request support 117

HP PageWide XL 4000 Specifications

General

Display	LED
Control type	Touch
Product color	Black, Grey
Storage media	HDD
Built-in processor	Yes
Internal storage capacity	500 GB
Sound power level (standby)	5.2 dB
Sound pressure level (printing)	53 dB
Print technology	Inkjet
Maximum resolution	1200 x 1200 DPI
Number of print cartridges	4
Page description languages	HP-GL/2, PostScript 3
Print speed (normal quality, A1)	480 pph
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	5 - 40 °C
Operating relative humidity (H-H)	20 - 80 %
Media thickness	0.4 mm
Maximum print size	-
Maximum roll width	910 mm
Maximum roll length	200 m
Maximum roll diameter	177 mm
Paper tray media types	Bond paper, Matte paper, Recycled paper
Package depth	1068 mm
Package width	2180 mm
Package height	1764 mm
Package weight	546000 g
Power consumption (typical)	400 W
Scan to	E-mail
USB connector	USB Type-A
USB 2.0 ports quantity	1

Weight and Dimensions

Depth	864 mm
Width	1960 mm
Height	1303 mm