Choosing an expansion card slot ..................................................................................... 132
PCIe card ......................................................................................................................... 133
Removing a PCIe card .................................................................................... 133
Installing a PCIe card ...................................................................................... 134
PCI card ........................................................................................................................... 136
Removing a PCI card ...................................................................................... 136
Installing a PCI card ........................................................................................ 136
CPU heatsink ................................................................................................................... 139
Removing the CPU heatsink ........................................................................... 139
Installing the CPU heatsink ............................................................................. 140
CPU ................................................................................................................................. 142
Removing a CPU ............................................................................................ 142
Installing a CPU .............................................................................................. 143
System board ................................................................................................................... 144
Removing the system board ........................................................................... 144
Installing the system board ............................................................................. 146
Battery ............................................................................................................................. 147
Removing the battery ...................................................................................... 148
Installing the battery ........................................................................................ 148
Product recycling .............................................................................................................................. 149
6 Diagnostics and troubleshooting
Calling technical support .................................................................................................................. 151
Locating ID labels ............................................................................................................................. 151
Locating warranty information .......................................................................................................... 152
Diagnosis guidelines ........................................................................................................................ 153
Diagnosis at startup ......................................................................................................... 153
Diagnosis during operation .............................................................................................. 154
Troubleshooting checklist ................................................................................................................. 154
HP troubleshooting resources and tools .......................................................................................... 156
HP Help and Support Center ........................................................................................... 156
E-support ......................................................................................................................... 156
Troubleshooting a problem ............................................................................. 156
Instant Support and Active Chat ..................................................................... 156
Customer Advisories, Customer and Security Bulletins, and Customer
Notices ............................................................................................................ 157
Product Change Notifications .......................................................................... 157
Helpful hints ..................................................................................................................... 157
At startup ......................................................................................................... 157
During operation .............................................................................................. 158
Customizing the monitor display ..................................................................... 158
Troubleshooting scenarios and solutions ......................................................................................... 159
Solving minor problems ................................................................................................... 159
Solving power supply problems ....................................................................................... 160
x ENWW