Calling technical support
At times you might encounter an issue that requires technical support. When you call technical support:
●
Have the workstation readily accessible.
●
Write down the workstation serial numbers, product numbers, model names, and model numbers
and have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking LEDs on the front of the workstation.
●
Note the applications you were using when you encountered the problem.
●
Note the power supply BIST status, if applicable.
NOTE: When calling in for service or support, you might be asked for the Product Number (example:
PS988AV) of the workstation. If the workstation has a Product Number, it is generally located next to
the 10- or 12-digit Serial Number of the workstation.
NOTE: On most models, the serial number and product number labels can be found on the top panel
or side of the workstation and at the rear of the workstation.
For a listing of all worldwide technical support phone numbers, visit http://www.hp.com/support, select
your region, and click Contact HP in the upper-left corner.
Locating ID labels
To assist in troubleshooting, product, serial, and authentication numbers are available on each
workstation.
Each HP Workstation has two unique serial number labels
and a Certificate of Authentication (COA)
label
2
as shown in the figure below.
Figure 6-1 Workstation label locations
In general, the serial number labels can be found on the top panel or on the side of the workstation and
at the rear of the workstation (your workstation may look different). Keep this number available when
contacting customer service for assistance.
ENWW Calling technical support 151
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