HP Z600 User Manual

HP troubleshooting resources and tools
This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for
troubleshooting.
HP Help and Support Center
The HP Help and Support Center is a customized HP user interface that enhances the Windows XP
Help and Support Center Help feature. This customized utility allows you to access specific information
about your HP Workstation such as configuration information by clicking Start > Help and Support
Center. The interface also provides customized help and support links to the HP Web site related to
your HP Workstation.
NOTE: The customized HP Help and Support Center is not available on Windows XP Professional
x64 Edition or on Linux.
NOTE: Currently, HP Help and Support Center does not work on Windows Vista.
E-support
Online access and support resources include Web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
The following Web sites are also available to you:
●
http://www.hp.com—Provides useful product information.
●
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
●
http://www.hp.com/go/workstationsupport—Provides technical support information for
workstations.
●
http://www.hp.com/support—Provides a listing of the worldwide technical support phone numbers.
Access the telephone numbers by visiting the Web site, then select your region, and click Contact
HP in the upper-left corner.
●
http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1. Visit
http://www.hp.com/go/workstationsupport.
2. Under the Business Support Center menu on the left, select Troubleshoot a problem.
3. Under Select your product (center window), select Workstations (under personal
computing).
4. Under Select your product, continue with selections as appropriate to the workstation series and
model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
156 Chapter 6 Diagnostics and troubleshooting ENWW

HP Z600 Specifications

General

Tcase	76 °C
Bus type	QPI
Stepping	D0
FSB Parity	No
Processor cache	4 MB
Processor cores	4
Processor model	E5504
System bus rate	4.8 GT/s
Processor series	Intel Xeon 5500 Series
Processor socket	Socket B (LGA 1366)
Processor codename	Nehalem EP
Number of QPI links	2
Processor frequency	2 GHz
Processor cache type	Smart Cache
Processor lithography	45 nm
Processor system type	DP
Processor manufacturer	Intel
Processor front side bus	- MHz
Processor operating modes	64-bit
ECC supported by processor	Yes
Thermal Design Power (TDP)	80 W
Number of processors installed	1
CPU multiplier (bus/core ratio)	15
Memory types supported by processor	DDR3-SDRAM
Memory clock speeds supported by processor	800 MHz
Memory bandwidth supported by processor (max)	19.2 GB/s
Maximum internal memory supported by processor	144 GB
Audio system	Integrated High Definition Realtek ALC262 Audio, optional Creative X-Fi Titanium PCIe Audio Card, optional HP Thin USB Powered Speakers
Product type	Workstation
Motherboard chipset	Intel® 5520
Internal memory	1 GB
Memory channels	Triple-channel
Memory clock speed	1333 MHz
Maximum internal memory	24 GB
Memory layout (slots x size)	1 x 1 GB
HDD speed	7200 RPM
HDD capacity	250 GB
HDD interface	SATA
Optical drive type	DVD Super Multi
I/O ports	Front: 3 USB 2.0, 1 microphone in, 1 headphone out, optional 1 IEEE 1394a; Rear: 6 USB 2.0, 1 audio in, 1 audio out, 1 microphone in, 2 PS/2, 1 RJ-45 to integrated Gigabit LAN, optional 1 serial; Internal: 3 USB 2.0
Serial ports quantity	0
USB 2.0 ports quantity	9
Power supply	650 W
Display	HP LP1965 19-inch LCD Monitor, HP LP2065 20-inch LCD Monitor, HP LP2275w 22-inch Widescreen LCD Monitor, HP LP2475w 24-inch Widescreen LCD Monitor, HP DreamColor LP2480zx Professional Display (24-inch widescreen), HP LP3065 30-inch Widescreen LCD Monitor (all sold separately)
Drive bays	2 external 5.25\
Graphics card	-
Keyboard type	HP PS/2 Standard Keyboard
Expansion slots	2 PCI Express Gen2 x16, 1 PCI Express Gen2 (x8 mechanically, x4 electrically), 1 PCI Express Gen1 (x8 mechanically, x4 electrically), 2 PCI
Pointing device	HP USB Laser Scroll Mouse
Power requirements	650 watts wide-ranging, active Power Factor Correction, 85% efficient Power Supply
Storage drive type	250 GB 7200 rpm SATA NCQ SATA 250 GB
HDD controller type	SATA (10000 rpm) SATA (7200 rpm) SAS (15000 rpm)
Video card features	No integrated Graphic Card
Maximum HDD capacity	600 GB
Storage drive controller	Integrated 6 channel SATA 3 Gb/s controller with RAID (0, 1, 5 or 10) capability, optional SAS controller, LSI 3041E 4-port SAS/SATA, with RAID (0, 1 or 10) capability
Minimum storage drive space	146 GB
Non-operating altitude	9100 m
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	8 - 90 %
Operating relative humidity (H-H)	8 - 85 %
Operating system installed	Windows Vista Business
Compatible operating systems	Red Hat Enterprise Linux WS 5 64-bit, Novell Suse SLED 11
Maximum graphics card memory	0.032 GB
Chassis type	Mini Tower
Country of origin	China
Processor code	SLBF9
Processor ARK ID	40711
Processor package size	42.5 x 45 mm

Weight and Dimensions

Depth	440 mm
Width	165.3 mm
Height	445.1 mm
Weight	19000 g