Huawei 5288 V3 V100R003 - 10 How to Obtain Help; Collecting Fault Information; Preparing for Debugging

10 How to Obtain Help
About This Chapter
If a fault persists during routine maintenance or troubleshooting, contact Huawei technical
support.
10.1 Collecting Fault Information
10.2 Preparing for Debugging
10.3 Using Product Documentation
10.4 Obtaining Technical Support
10.1 Collecting Fault Information
Collect fault information before troubleshooting.
Collect the following information:
l Customer name and address
l Contact name and telephone number
l Time when the fault occurred
l Detailed fault symptom
l Device type and software version
l Measures taken after the fault occurred and results
l Fault severity and expected rectification deadline
10.2 Preparing for Debugging
When you contact Huawei for help, Huawei technical support may assist you in collecting
fault information or even rectifying the fault.
Before contacting Huawei technical support, prepare spare parts, screwdrivers, screws, serial
cables, network cables, and other necessary objects.
5288 V3 Server
User Guide
10 How to Obtain Help
Issue 26 (2018-11-19) Copyright © Huawei Technologies Co., Ltd. 278