5-8 • Maintenance 8018653 1.1
•Part number, serial number, nomenclature, and brief description of
symptoms for each piece of equipment being returned.
• Customer’s purchase order number to cover the cost of repair (only
required for equipment not within their warranty period)
•How the customer will be shipping the equipment to HNS
•When the equipment will be shipped to HNS
•Airway bill or bill of lading number
For international returns, the following additional requirements must be
met:
•Each return must be accompanied by a Proforma Invoice listing:
—Part number, serial number, and nomenclature
—Country of Origin as marked on the equipment
—Value for insurance
—A brief description of symptoms for each return
• HNS must be notified (via FAX or TWX that includes the Airway
Bill number) of shipment and provided a copy of the Proforma
Invoice.
Domestic Returns
Return the equipment to:
Hughes Network System, Inc.
11717 Exploration Lane
Germantown, MD 20876
ATTN: Customer Service,
Logistics and Traffic Department
RMA # ______________
International Returns
Return the equipment to:
Hughes Network System, Inc.
C/O: Air Express International
Dulles International Airport
13968 Park Center Road
Herndon, VA 22071
ATTN: Import Department/RMA # ______________
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