8018653 1.1 Maintenance • 5-7
5.5
Standard HNS return and
repair procedure
The following information applies to repairs for equipment that are out
of warranty.
Note
An item is considered “out-of-warranty” if the
warranty period (as determined by the original
purchase) has expired; or the equipment has been
damaged or otherwise made unusable as a result
of an accident or unreasonable use, neglect,
improper or unauthorized service, repairs or
modifications, or other causes not arising out of
defects in design, material, or workmanship.
Repair or replacement services are provided by HNS at its Germantown,
Maryland, facility during regular business hours (8:15 a.m. to 5:00 p.m.,
EST, Monday through Friday, excluding holidays).
Equipment will be repaired or replaced with an equivalent item and
returned to the customer within (on average) 30 working days after
receiving the item at HNS’ repair facilities.
The customer is responsible for shipping, insurance, and other
transportation charges, both ways, between its facility and HNS’ repair
facility at Germantown, Maryland.
The customer is also responsible for packing any equipment returned to
HNS to ensure that the equipment is not damaged in transit to HNS.
HNS recommends that the original shipping container be retained and
used in the event that it is necessary to return equipment for repair.
All returned equipment is subjected to a technical evaluation procedure.
A second evaluation shall be performed on any equipment in which HNS
cannot find a malfunction. In the event that no problem is fou8nd, a test
and evaluation fee will be applied.
Factory return procedure Before returning material to HNS for warranty or out-of-warranty repair,
a Return Material Authorization (RMA) number must be requested from
HNS’ Logistic and Traffic Department by phoning (301) 428-5862, Fax
(301 428-2803, or TWX (710) 828-0541.
The following information will be needed:
• Customer’s name
•Name of customer’s representative requesting authorization
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