MAP 1321: Quick Entry MAP for Systems with Service Focal Point
Notes:
1. If you are working on a system that is managed by an HMC, the term service action event is
synonymous with serviceable event in this MAP.
2. If you are working on a system that is managed by an HMC, some steps in this MAP may ask you to
open the details of the service action event and obtain error codes and FRU location codes.
Depending on the error code(s), this operation may involve looking at service processor error code
details. Be sure you select all listed error codes one at a time. Select details to display all error codes
and location codes for the serviceable event that you are working with.
Step 1321-1
For future reference, record the error code and the location code (that brought you to this MAP) of the
FRU to be replaced. Record any other symptoms if an error code is not available.
Does the system have an HMC attached?
No Go to “Step 1321-23” on page 90.
Yes Go to “Step 1321-2”.
Step 1321-2
At the HMC console, start Service Focal Point (SFP) and examine the service action event log for any
open service action events. For SFP operating instructions, see “Service Focal Point” on page 52.
Does the HMC appear to operate correctly?
No Go to “Quick Entry MAP” on page 63, look up the HMC symptom, and follow the directions there.
Yes Go to “Step 1321-3”.
Step 1321-3
Are there any service action events that are open?
No Go to “Step 1321-40” on page 98.
Yes Go to “Step 1321-4”.
Step 1321-4
Record the list of open service action events.
Step 1321-5
From the list of serviceable events recorded in “Step 1321-4”, open the details of each service action
event and examine the FRU list and error code(s) for each.
Step 1321-6
Are there any serviceable actions events with error codes of the form #xxxxxx in the list of error
codes found in “Step 1321-5”?
No Go to “Step 1321-7” on page 88.
Yes Go to “Step 1321-18” on page 89.
Chapter 3. Maintenance Analysis Procedures (MAPs) 87
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