Chapter 1. Overview of the IBM Storwize V5000 Gen2 system 33
1.8 Problem management and support
In this section, we introduce problem management and support topics.
1.8.1 IBM Support assistance
To use IBM Support assistance, you must have access to the internet. Support assistance
enables support personnel to access the system to complete troubleshooting and
maintenance tasks. You can configure either local support assistance, where support
personnel visit your site to fix problems with the system, or remote support assistance.
Both local and remote support assistance uses secure connections to protect data exchange
between the support center and system. More access controls can be added by the system
administrator. You can use the management GUI or the command-line interface to view
support assistance settings.
1.8.2 Event notifications
IBM Storwize V5000 Gen2 can use Simple Network Management Protocol (SNMP) traps,
syslog messages, and e-mail to notify you and the IBM Support Center when significant
events are detected. Any combination of these notification methods can be used
simultaneously.
You can configure IBM Storwize V5000 Gen2 to send different types of notification to specific
recipients and choose the alerts that are important to you. When you configure Call Home to
the IBM Support Center, all events are sent through email only.
1.8.3 SNMP traps
SNMP is a standard protocol for managing networks and exchanging messages. IBM
Storwize V5000 Gen2 can send SNMP messages that notify personnel about an event. You
can use an SNMP manager to view the SNMP messages that IBM Storwize V5000 Gen2
sends. You can use the management GUI or the IBM Storwize V5000 Gen2 CLI to configure
and modify your SNMP settings.
You can use the Management Information Base (MIB) file for SNMP to configure a network
management program to receive SNMP messages that are sent by the IBM Storwize V5000
Gen2. This file can be used with SNMP messages from all versions of IBM Storwize V5000
Gen2 software.
1.8.4 Syslog messages
The syslog protocol is a standard protocol for forwarding log messages from a sender to a
receiver on an IP network. The IP network can be IPv4 or IPv6. IBM Storwize V5000 Gen2
can send syslog messages that notify personnel about an event. IBM Storwize V5000 Gen2
can transmit syslog messages in expanded or concise format. You can use a syslog manager
to view the syslog messages that IBM Storwize V5000 Gen2 sends. IBM Storwize V5000
Gen2 uses the User Datagram Protocol (UDP) to transmit the syslog message. You can use
the management GUI or the CLI to configure and modify your syslog settings.
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