726 Implementing the IBM Storwize V5000 Gen2 with IBM Spectrum Virtualize V8.1
12.8.3 Disable Support Assistance
You can disable support assistance by using the command-line interface (CLI). When you
disable support assistance, the support assistance token is deleted. All active secure remote
access user sessions are closed immediately and a secure email message is sent to the
administration server to indicate that secure remote access is disabled on the system.
To disable support assistance completely, enter the following command:
svctask chsra -disable
To disable remote support assistance only, enter the following command:
svctask chsra -remotesupport disable
12.9 Collecting support information
If you have an issue with an IBM Storwize V5000 Gen2 and call the IBM Support Center, you
might be asked to provide support data as described in the next section.
12.9.1 Collecting support information by using the GUI
The following information describes how to collect supporting data for the IBM Support
Center.
To reach the Support Package screen go to Settings → Support → Support Package
following screens opens. See Figure 12-100.
Figure 12-100 Support Package
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