IBM Electronic Service Agent
IBM Electronic Service Agent monitors, tracks, and captures system hardware
errors and hardware and software inventory information, and reports serviceable
problems directly to IBM Support.
You can also choose to collect data manually. It uses minimal system resources,
and can be downloaded from the IBM website. For more information and to
download IBM Electronic Service Agent, go to http://www.ibm.com/support/
electronic/portal/.
Error messages
This section provides the list of error codes and messages for UEFI/POST, IMM2,
and DSA that are generated when a problem is detected.
Troubleshooting by symptom
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C, “DSA
diagnostic test results,” on page 611 for information about testing the server and
“Running the DSA Preboot diagnostic programs” on page 129 for additional
information about running DSA Preboot program that is stored in integrated USB
memory on the server. For additional information to help you solve problems, see
“Start here” on page 115.
If you have just added new software or a new optional device and the server is
not working, complete the following steps before you use the troubleshooting
tables:
1. Check the system-error LED on the operator information panel; if it is lit, check
the light path diagnostics LEDs (see “Light path diagnostics” on page 122).
2. Remove the software or device that you just added.
3. Run IBM Dynamic System Analysis (DSA) to determine whether the server is
running correctly (for information about using DSA, see Appendix C, “DSA
diagnostic test results,” on page 611.
4. Reinstall the new software or new device.
Chapter 4. Troubleshooting 131
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